Privacy Policy

Introduction

ORIANA INVERTERS TECHNOLOGY PRIVATE LIMITED, having its registered office at S No. 119, Flat No. 1003, Saarrthi Serenity, Nav-Nam, Kothrud, Pune, Pune City, Maharashtra, India - 411038 ("Company", "Oriana", "we", "us" or "our"), respects the privacy of individuals who visit or interact with the Company's website, communicate with the Company, enquire about or purchase the Company's products or services, register products or warranties, seek installation or after-sales support, or otherwise provide information to the Company.

This Privacy Policy explains the manner in which the Company may collect, receive, use, process, store, disclose, transfer, retain and protect personal data and other information in connection with the Company's website ("Website"), products, services and business operations.

The Company shall process personal data in accordance with applicable privacy and data-protection laws and regulations, as applicable from time to time. India's Digital Personal Data Protection framework is being implemented through phased commencement. The Digital Personal Data Protection Rules, 2025, and provisions of both the Rules and the Digital Personal Data Protection Act, 2023 are subject to staged commencement.

By accessing or using the Website, submitting information through the Website, contacting the Company or otherwise interacting with the Company, the user acknowledges this Privacy Policy, subject to applicable law.

Information We May Collect

Depending upon the nature of the user's interaction with the Company, the Company may collect personal and business information including the user's name, mobile or telephone number, email address, residential or business address, billing address, delivery or installation address, organisation or business name, GST or other business-related details where necessary, dealer or distributor details, product enquiries, quotation requests, purchase and transaction details, warranty information, product serial numbers, installation information, service requests, complaints, feedback and communications with the Company.

Where applicable, the Company may also collect technical information concerning products installed, registered or serviced, including product model, serial number, battery or inverter configuration, installation location, operating information, service history and other technical information reasonably required for warranty, maintenance, troubleshooting, repair or after-sales support.

When users access the Website, the Company or its authorised technology providers may automatically receive certain technical information, including IP address, browser type, device information, operating system, referring URLs, pages visited, Website usage information, cookies and similar technical data.

The Company shall endeavour to collect only such information as is reasonably necessary for a lawful business purpose or as otherwise permitted or required under applicable law.

Sources of Personal Data

The Company may collect personal data directly from the individual concerned when the individual visits the Website, communicates with the Company, purchases or registers a product, requests installation or servicing, submits a complaint or otherwise interacts with the Company.

Where permitted under applicable law, the Company may also receive relevant information from authorised dealers, distributors, channel partners, installation partners, service partners, business associates, logistics providers or other lawful sources in connection with product enquiries, sales, delivery, installation, product registration, warranty, servicing or customer support.

Where personal information is received from another person or entity, the Company shall endeavour to process such information only for lawful and legitimate purposes connected with the Company's business and in accordance with applicable law.

Purpose of Processing

The Company may process personal information for responding to product and service enquiries, providing quotations, processing and fulfilling orders, managing customer relationships, communicating with customers, registering products, administering warranty support, arranging installation and servicing, resolving complaints, providing technical and after-sales support, managing dealers and distributors, managing suppliers and service providers, processing business transactions, maintaining accounting and statutory records, improving products and services, improving Website functionality, carrying out analytics, preventing fraud or misuse, maintaining security, protecting the Company's legitimate business interests, complying with applicable legal and regulatory requirements, establishing or defending legal claims and carrying out other lawful purposes connected with the Company's business.

Where permitted under applicable law and subject to required consent or preferences, the Company may also process relevant information for communicating product updates, service reminders, offers, promotional information and information concerning new products or services.

Consent and Withdrawal of Consent

Where the processing of personal data is based upon consent, the Company shall seek to obtain consent in accordance with applicable law. Where permitted under applicable law, a person who has provided consent may withdraw such consent through the mechanism made available by the Company or by contacting the Company using the details specified in this Privacy Policy.

Withdrawal of consent shall not affect the lawfulness of personal-data processing undertaken before such withdrawal. Withdrawal may, however, affect the Company's ability to provide a product, service, warranty facility, technical support or other facility where the relevant personal information is reasonably necessary for providing such facility.

Cookies and Similar Technologies

The Website may use cookies, log files, analytics technologies and similar tools to facilitate Website functionality, improve user experience, analyse Website usage, understand visitor preferences, diagnose technical problems and maintain Website security.

Such technologies may collect technical information concerning the user's browser, device, IP address, pages visited, duration of Website usage, referring source and related information. Users may manage or disable cookies through their browser settings, although disabling certain cookies may affect Website functionality.

Where consent is required for particular types of cookies under applicable law, the Company may provide an appropriate consent or preference-management mechanism.

Disclosure and Sharing of Personal Information

The Company may disclose personal information, where reasonably necessary and permitted under applicable law, to the Company's employees, authorised personnel, dealers, distributors, channel partners, installation partners, after-sales service providers, logistics providers, technology providers, Website hosting providers, cloud-service providers, communication providers, professional advisers, auditors, consultants, banks, payment-processing providers and other persons engaged for legitimate business purposes.

Information may also be disclosed to government authorities, regulators, courts, judicial bodies, law-enforcement authorities or other persons where disclosure is required or permitted by applicable law or is reasonably necessary for establishing, exercising or defending legal rights.

In the event of a merger, acquisition, reconstruction, restructuring, reorganisation, sale or transfer of all or any material portion of the Company's business or assets, relevant information may be disclosed or transferred to the proposed or actual successor, purchaser, acquirer or other participating entity, subject to applicable law.

The Company does not sell personal data as a business activity.

Third-Party Service Providers

The Company may engage third parties to provide Website hosting, cloud storage, communications, analytics, payment processing, logistics, installation, customer support, marketing, technical or other services. Such parties may process relevant information to the extent reasonably necessary to perform their functions.

Where appropriate and required under applicable law, the Company shall endeavour to require service providers processing personal data on its behalf to maintain reasonable confidentiality, security and data-protection standards.

Data Security

The Company endeavours to implement appropriate technical, organisational and administrative safeguards having regard to the nature of the personal information processed and associated risks. Such safeguards may include reasonable access controls, information-security procedures, restricted access, monitoring, backup arrangements and other measures intended to protect information against unauthorised access, alteration, disclosure, loss, misuse or destruction.

However, no Website, internet transmission, computer system, server, database or electronic storage arrangement can be guaranteed to be completely secure, and users should exercise reasonable care when transmitting information electronically.

Personal Data Breach and Security Incidents

In the event of a personal data breach or information-security incident affecting personal information, the Company shall endeavour to take such reasonable containment, investigation, assessment, remediation, notification and other measures as may be required under applicable law.

Retention and Deletion of Personal Information

The Company shall endeavour to retain personal information only for as long as reasonably necessary for the purpose for which the information was collected, for fulfilling contractual, warranty or service obligations, for maintaining necessary business and transaction records, for complying with applicable legal, regulatory, accounting or taxation requirements or for establishing, exercising or defending legal claims.

Where personal information is no longer required to be retained for a legitimate or legally mandated purpose, the Company may delete, anonymise, de-identify or otherwise dispose of such information in accordance with applicable law and the Company's internal practices.

Rights of Individuals

Subject to applicable law and the commencement and applicability of relevant statutory provisions, individuals may have rights concerning their personal data, including rights relating to access, correction, updating, completion, erasure and grievance redressal.

Requests concerning personal data may be submitted to the Company through the contact details specified in this Privacy Policy. The Company may require reasonable information or verification of identity before acting upon a request in order to safeguard personal information against unauthorised access, disclosure or alteration.

Accuracy of Information

Users are responsible for ensuring that personal information supplied to the Company is, to the best of their knowledge, accurate, complete and current. Users are requested to notify the Company where material information changes and an update is reasonably required for the purpose for which such information is being processed.

Children's Personal Data

The Website and the Company's products and services are primarily intended for adults, businesses, dealers, distributors and commercial customers and are not specifically directed towards children.

Where the Company knowingly processes personal data relating to a child, the Company shall comply with requirements applicable to such processing under applicable law, including obtaining appropriate consent from a parent or lawful guardian where legally required.

Marketing Communications

Subject to applicable law and user preferences, the Company may communicate information concerning products, services, offers, product launches, maintenance reminders and other business updates. A recipient may request discontinuation of non-essential promotional communications by using the unsubscribe facility provided in the relevant communication, where available, or by contacting the Company.

Opting out of promotional communications shall not prevent the Company from sending essential transactional, warranty, customer-service, safety, security, legal or regulatory communications where reasonably necessary.

Third-Party Websites and Platforms

The Website may contain links to third-party websites, maps, social-media platforms, payment services or other external platforms. Such services may be independently operated and may maintain their own privacy policies and terms.

The Company does not control independent third-party websites and shall not be responsible for their privacy, security or information-processing practices except to the extent responsibility is imposed upon the Company under applicable law. Users are encouraged to review applicable third-party policies before providing information through such services.

Cross-Border Processing

The Company's technology, hosting, cloud or other service arrangements may involve storage or processing of information at locations outside India. Where personal information is processed outside India, the Company shall endeavour to comply with the restrictions, conditions and safeguards applicable to such processing or transfer under applicable law.

Relationship with Website Terms

This Privacy Policy should be read together with the Company's Terms of Use, Disclaimer and other applicable Website policies. In relation to personal-data processing, this Privacy Policy shall govern the Company's privacy practices, subject to applicable law.

Changes to This Privacy Policy

The Company may modify this Privacy Policy from time to time to reflect changes in applicable law, regulatory requirements, technology, Website functionality or the Company's business practices. The revised Privacy Policy shall be made available on the Website with an updated "Last Updated" date.

Users are encouraged to review this Privacy Policy periodically.

Governing Law and Jurisdiction

This Privacy Policy and matters relating to the Company's processing of personal information shall be governed by and construed in accordance with the laws of India. Subject to any rights, remedies, complaint mechanisms or jurisdiction available to an individual under applicable data-protection, consumer-protection or other mandatory provisions of law, the courts and other competent judicial authorities at Pune, Maharashtra, India shall have jurisdiction in relation to disputes arising out of or concerning this Privacy Policy.

Contact and Grievance Redressal

For any privacy-related question, request, complaint or grievance, users may contact:

ORIANA INVERTERS TECHNOLOGY PRIVATE LIMITED S No. 119, Flat No. 1003, Saarrthi Serenity, Nav-Nam, Kothrud, Pune, Pune City, Maharashtra, India - 411038. Email: sales@orianainverters.com Phone: +91 91452 28222 Grievance Contact/Officer: Grievance Officer