Terms of Use

Introduction and Acceptance

These Terms of Use ("Terms") govern access to and use of the website operated by ORIANA INVERTERS TECHNOLOGY PRIVATE LIMITED, having its registered office at S No. 119, Flat No. 1003, Saarrthi Serenity, Nav-Nam, Kothrud, Pune, Pune City, Maharashtra, India - 411038 ("Company", "Oriana", "we", "us" or "our"). By accessing, browsing or using the Website, the user agrees to use the Website in accordance with these Terms and applicable law. A user who does not agree with these Terms should discontinue use of the Website.

Electronic Record

These Terms, together with the Privacy Policy, Disclaimer and other policies made available on the Website, constitute electronic terms governing access to and use of the Website. Subject to applicable law, these Terms do not require a physical, electronic or digital signature merely for their acceptance through use of the Website.

Eligibility and Authority

By using transactional functions of the Website, submitting a commercial request, placing an order where such facility is available, or entering into a transaction with the Company through the Website, the user represents that the user possesses legal capacity to enter into the relevant transaction under applicable law.

Where the Website is accessed or used on behalf of a company, partnership, firm, organisation or other entity, the person accessing or using the Website represents that the person possesses appropriate authority to act on behalf of such entity.

Nature and Purpose of the Website

The Website is intended to provide information concerning the Company and its products and services, which may include inverters, batteries, UPS systems, power-backup products, solar or energy-related products, power-electronic equipment, accessories, installation services, servicing and other related products and services.

The Website may also permit users to submit enquiries, request quotations, submit service or support requests, make dealership or distributorship enquiries, register products or warranties or otherwise communicate with the Company.

Permitted and Prohibited Use

Users shall access and use the Website only for lawful purposes. Users shall not misuse the Website, attempt unauthorised access to the Website or Company's information systems, introduce viruses or malicious code, interfere with Website functionality or security, systematically scrape or harvest Website information without authorisation, impersonate another person or entity, knowingly submit materially false or misleading information, infringe intellectual-property or other legal rights or commercially exploit Website content without appropriate permission.

The Company may restrict or terminate access where it reasonably believes that the Website is being used unlawfully, fraudulently or materially contrary to these Terms, subject to applicable law.

Product Information and Specifications

The Company endeavours to provide accurate product and service information. Nevertheless, photographs, illustrations, specifications, technical data, features, dimensions, capacities, configurations, appearance and colour displayed on the Website may be indicative and subject to change.

Users should confirm the latest product specifications, capacity, compatibility, configuration, availability, installation requirements, warranty conditions and price with the Company or an authorised representative before making a purchase or installation decision.

Enquiries, Quotations and Formation of Contract

Submission of an enquiry, contact form, request for quotation, service request, dealership request or other communication through the Website shall not, by itself, constitute acceptance of an order or formation of a binding contract.

A commercial transaction shall become binding only in accordance with the applicable quotation, purchase order, written order acceptance, invoice, payment terms, supply conditions or other contractual documentation applicable to the relevant transaction.

Where there is any inconsistency between general information displayed on the Website and the specific terms contained in an accepted quotation, purchase order, invoice, warranty, service agreement or other written contract, the specific contractual documentation applicable to the transaction shall prevail to the extent of such inconsistency, subject to applicable law.

Prices, Taxes and Product Availability

Where prices are displayed on the Website, such prices may be subject to applicable GST or other taxes, freight, delivery, installation or other charges unless expressly stated otherwise.

Prices, offers and product availability may change from time to time, subject to applicable law and existing binding commitments. Product availability and delivery estimates may depend upon inventory, manufacturing schedules, geographical location, supply chains, distribution arrangements and logistics.

Product Installation, Operation and Maintenance

Products should be selected, installed, operated, serviced and maintained in accordance with applicable technical specifications, user manuals, installation requirements, safety instructions and warranty conditions.

Improper installation, unauthorised modification, misuse, operation outside specified technical parameters, use of incompatible components or failure to undertake required maintenance may affect the product's performance, safety or applicable warranty coverage in accordance with the relevant warranty terms.

Product Performance

The actual performance, output, efficiency, charging time and backup duration of inverters, batteries, UPS systems, solar systems and related equipment may vary depending upon connected load, battery capacity and condition, electricity-supply conditions, installation, wiring, operating temperature, environment, usage pattern, maintenance and other technical variables.

Performance information appearing on the Website should therefore be read together with the relevant technical documentation and product-specific terms.

Warranty and After-Sales Service

Warranty coverage shall be governed by the warranty terms applicable to the relevant product. Warranty entitlement may be subject to requirements concerning proof of purchase, product serial number, warranty registration where applicable, installation, operating conditions and other conditions stated in applicable warranty documentation.

Nothing in these Terms shall restrict a statutory right or remedy available to a consumer where that right or remedy cannot lawfully be excluded or waived.

Product and Warranty Registration

Where the Website permits product registration, warranty registration, warranty-status verification, service requests or complaint registration, users shall provide accurate product, purchase and contact information.

Submission of a warranty registration, service request or warranty claim through the Website shall not by itself constitute confirmation of warranty eligibility or acceptance of a warranty claim. Eligibility and claims may be subject to verification in accordance with applicable warranty conditions.

Dealers, Distributors and Other Partners

The Company may market, distribute, install or service its products through authorised dealers, distributors, channel partners, installers, service partners or other independent persons.

Unless expressly authorised by the Company in writing, no dealer, distributor, service provider or other third party possesses authority to make a warranty, representation, commitment or undertaking on behalf of the Company beyond the scope of authority expressly conferred upon such person.

Subject to applicable law, independent representations made by third parties which are inconsistent with the Company's official specifications, written warranty or contractual documentation shall not alter the Company's documented product or warranty obligations.

Intellectual Property Rights

The Website and its contents, including the Company's trade name, trademarks, logos, designs, photographs, graphics, product literature, catalogues, text, Website layout and other proprietary materials, are owned by or lawfully licensed to the Company unless otherwise indicated.

Users are granted a limited, revocable, non-exclusive and non-transferable right to access the Website for legitimate personal or business informational purposes. Website content may not be copied, reproduced, republished, modified, distributed, sold, commercially exploited or incorporated into another publication without appropriate permission, except where such use is permitted by applicable law.

Third-Party Websites and Services

The Website may contain links to external websites, payment providers, social-media platforms, maps, dealer platforms or other third-party services.

Such platforms may be independently operated and governed by their own terms and policies. The Company shall not be responsible for the content, practices, security, terms or availability of independent third-party services except to the extent responsibility is imposed on the Company under applicable law.

User-Submitted Information

Users are responsible for ensuring that information submitted to the Company is accurate and that the user possesses appropriate authority to provide such information.

Users shall not knowingly submit unlawful, defamatory, fraudulent, malicious, misleading or rights-infringing material through the Website.

Personal information provided through the Website shall be processed in accordance with the Company's Privacy Policy and applicable law.

Website Security and Availability

Users shall not attempt to circumvent Website security, obtain unauthorised access, test vulnerabilities without authorisation or otherwise impair the Website's operation.

The Company does not guarantee continuous or error-free availability of the Website. The Company may modify, maintain, update, suspend, restrict or discontinue all or part of the Website where reasonably required for operational, technological, security, legal or business reasons.

Limitation of Liability

To the maximum extent permitted under applicable law, the Company shall not be responsible for indirect, incidental, special or consequential losses resulting solely from temporary Website unavailability, reliance upon general Website information, independent third-party services, unauthorised Website misuse or technological failures outside the Company's reasonable control.

Nothing in these Terms shall exclude or restrict a liability, statutory right or remedy where such exclusion or restriction is prohibited by applicable law.

Indemnification

To the extent permitted under applicable law, a user who unlawfully misuses the Website, materially violates these Terms or infringes the rights of the Company or a third party shall be responsible for losses, liabilities, claims and reasonable expenses directly arising from such unlawful conduct, violation or infringement.

Force Majeure

Subject to applicable law and the provisions of any specific contract, the Company shall not be responsible for delay or failure arising from circumstances beyond its reasonable control, including natural disasters, fire, flood, earthquake, governmental restrictions or actions, war, civil disturbance, industrial disputes, epidemic or pandemic conditions, major infrastructure failures, transportation disruption, supply-chain interruption, power failure, telecommunications failure or comparable circumstances outside the Company's reasonable control.

Privacy

Personal information submitted through or in connection with the Website shall be handled in accordance with the Company's Privacy Policy and applicable law.

Relationship with Other Website Policies

These Terms shall be read together with the Company's Privacy Policy, Disclaimer and other policies, notices or terms expressly displayed or incorporated by reference on the Website. The Privacy Policy and Disclaimer shall, to the extent relevant to use of the Website, form part of the general terms governing Website usage.

Where specific written terms apply to a product, quotation, purchase order, warranty, service arrangement, dealership, distributorship or other commercial transaction, those specific terms shall prevail over these general Website Terms to the extent of any inconsistency relating to that transaction, subject to applicable law.

Modification of Website and Terms

The Company may update or modify the Website and these Terms from time to time in order to reflect changes in applicable law, business operations, Website functionality, products, services, technologies or security requirements.

Revised Terms shall be published on the Website together with an updated "Last Updated" date and shall apply in accordance with applicable law.

Severability

If any provision of these Terms is determined by a competent court or authority to be invalid, unlawful or unenforceable, that provision shall be limited or severed to the extent necessary without affecting the validity and enforceability of the remaining provisions.

No Waiver

Failure or delay by the Company in exercising a right or remedy under these Terms shall not constitute a waiver of that right or remedy.

Entire Website Terms

These Terms, together with the Privacy Policy, Disclaimer and other Website policies expressly incorporated by reference, constitute the general terms applicable to access to and use of the Website.

Specific sale, supply, warranty, dealership, distributorship, installation, service or other commercial contracts may contain separate or additional terms governing the particular transaction or business relationship.

Governing Law and Jurisdiction

These Terms, the use of the Website and matters arising out of or relating thereto shall be governed by and construed in accordance with the laws of India.

Subject to any rights, remedies or jurisdiction available to a user under applicable consumer-protection laws or other mandatory provisions of applicable law, the courts and other competent judicial authorities at Pune, Maharashtra, India shall have jurisdiction in respect of disputes arising out of or relating to the Website or these Terms.

Contact Information

For questions regarding these Terms, please contact:

ORIANA INVERTERS TECHNOLOGY PRIVATE LIMITED S No. 119, Flat No. 1003, Saarrthi Serenity, Nav-Nam, Kothrud, Pune, Pune City, Maharashtra, India - 411038. Email: sales@orianainverters.com Phone: +91 91452 28222